Privacy Policy
Last Updated: 29/06/2025
Introduction
At Firetail Photography, we are committed both by law and morals, to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, store, and disclose your personal data in accordance with the Australian Privacy Act 1988 (Cth).
What We Collect
When you interact with our website or place an order, we may collect:
Your name
Email address
Phone number (if provided)
Billing and shipping address
Payment details (processed securely by third-party providers)
Order history and preferences
IP address and browser/device data (via cookies and analytics)
How We Collect It
We collect personal information when you:
Place an order
Contact us via email or the website
Browse the site (via cookies and analytics tools)
How We Use Your Information
We use your information to:
Process and deliver your orders
Communicate with you about your order or enquiry
Improve our services and website
Meet our legal obligations
How We Store & Protect Your Information
We store your information securely using trusted third-party services (such as Squarespace, Stripe, and email providers).
We take reasonable steps to protect your data from loss, misuse, or unauthorised access.
We do not store payment details — all payments are processed securely through third-party gateways (e.g. Stripe or PayPal).
When We Share Your Information
We do not sell or rent your personal information.
We only share it when necessary to:
Process payments
Fulfil and ship orders
Provide website analytics
All third parties are required to handle your data lawfully and securely.
Access or Correction Requests
You may request access to the personal information we hold about you or request corrections.
Please email: firetailphotography@gmail.com
Cookies & Analytics
We use cookies to improve your experience and track website performance. These may collect device and usage information via tools like Google Analytics.
You can disable cookies in your browser settings.
Updates to This Policy
We may update this Privacy Policy occasionally. The latest version will always be available on this page, with the effective date shown above.
Copyright Notice
All rights are reserved for the images both currently and historically displayed this website. Usage without permission is a violation of this copyright and is prohibited by law. Contact us to discuss usage rights.
Returns
We are committed to delivering high-quality prints that meet the highest standards of craftsmanship and presentation.
In the event that your order arrives with a manufacturing defect or has been damaged in transit, we will gladly offer a full refund or replacement, subject to the conditions outlined below.
Eligibility for Refund or Replacement
To be eligible for a refund or replacement, you must notify us within 7 days of receiving your order and provide clear photographic evidence of the defect or damage. Claims submitted after this period may not be accepted.
Please send your request to firetailphotography@gmail.com, including:
Your name and the print you purchased
A description of the issue
Photographs clearly showing the defect or damage
Once the claim has been reviewed and approved, we will provide instructions for returning the item, including our return address. You will be required to post the item back to us for assessment. Firetail Photography will cover all return postage costs, and details for reimbursement or a prepaid label will be provided via email.
Upon receiving and inspecting the returned item, we will process either a replacement or a full refund, depending on your preference.
Exclusions
Please note that we do not offer refunds or exchanges for:
Change of mind
Variations in colour that may occur due to differences in screen calibration
Further Assistance
Should you have any concerns or require assistance with your order, please do not hesitate to contact us.